Family Support Advisor

Support Staff - Brentwood, Essex

Ref: 4407Friday 12 April 2024

Job Type: Full-time - Permanent 

Salary: £24,000.00-£26,000.00 per year

Hours: 40 hours a week, Monday - Friday on site

On-site parking

"Have you ever wanted to work with a charity that makes a real difference?"

PS have partnered with a fantastic charity in Essex called SNAP, which are looking for a Family Support Advisor to start ASAP.

About SNAP  - Family Support Advisor 

SNAP is a multiple award-winning local charity supporting families with children aged 0 to 25 with any additional needs or disability for 30 years. They support over 4400 families in Essex, Thurrock and Southend and do so in various ways, both in person at our specialist centre in Brentwood and remotely via telephone and email.

At the heart of our work, we aim to help and empower the whole family, enabling them to meet their challenges. As a result, they have developed various services in response to the needs of local families, as seen on their website,

They are looking for an empathetic, compassionate person to join the team of Family Support Advisers. This role will be primarily desk-based, helping to answer incoming helpline calls and emails, providing supportive listening to parents, and providing practical advice and signposting. You will also meet with families to provide information, support, and guidance, working with the Family Partnership Model of good practice. 

If cover is required, there may also be some opportunities to support the services team during the family activity sessions.

Another critical aspect of this role is to represent SNAP in the community. This will include attending school parent coffee mornings and external information events and giving short presentations about SNAP and our work to a range of audiences. Confident, articulate, and professional speaking abilities are essential. You will need to be able to travel to locations across Essex independently.

Requirements for the Family Support Advisor

  • Understanding of disability and the range of common issues that can arise for families.
  • Previous experience working with families or children and young people with additional needs is essential, and a good background knowledge of various conditions and disabilities is desirable. 
  • An understanding of SEND support in Education is also desirable.
  • Ability to provide supportive, active listening with patience and empathy to prioritise and independently manage a varied workload.
  • Excellent written and spoken communication skills,
  • Confidence using a computer and telephone

Interested in hearing more?

If you want to hear more about this Family Support Advisor opportunities, please get in touch! You can apply by response to this advert! Unfortunately, if you are not contacted within 5 working days, you have been unsuccessful for this role. However, we will keep your CV and you are welcome to contact us to discuss your SEND career development.

Parker Smith Inclusion is committed to safeguarding and promoting the welfare of children. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. We will help you with this. By applying for this role, you are consenting to Parker Smith Inclusion Ltd storing your personal details in our fully encrypted database, in line with the new GDPR requirements.


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